It always seems to be the case with home appliances, like washing machines and fridge freezers, that there’s never a problem until it’s no longer covered by a warranty. So what options do you have when an essential appliance breaks down?
You could decide that it’s time to replace the appliance, however this can be an expensive choice especially given the current financial climate. The alternative is getting your existing appliance repaired but how do you know which repair services offer value for money?
There are a number of appliance repair services out there that claim to offer fixed price repairs, often from as little as £50, and taken at face value these seem like the ideal solution. But with a closer inspection it is often the case that this fixed fee only covers diagnosis & labour and given that the majority of repairs also require spare parts – you can end up paying a lot more than the headline figure suggests.
Fortunately, there is a repair service out there that offers a fixed price service that includes all required parts.
If you get your appliance repaired by Repaircare you know exactly what you are going to be paying from the moment you get a quote and with prices starting from £70 it can be a truly cost effective solution.
Repaircare have been around since 2002 and initially focused on delivering a highly effective repair service on behalf of well known manufacturers, insurance companies and leading high street retailers. In 2009 the home repair service launched to offer consumers an affordable repair solution for out of warranty appliances.
They have a network of over 500 appliance engineers based throughout the UK and are able to repair the full range of domestic appliances including tumble dryers, vacuum cleaners, dishwashers and refrigerators – all for a fixed fee. This charge includes call out, diagnosis, labour, all parts and a professional safety check. Plus all work is guaranteed for three months.
September 8, 2009 at 1:46 pm |
REPAIRCARE COMPLAINT
I WILL NEVER USE THESE PEOPLE AGAIN
On 16/08/09 I booked for a repair man to to come out and fix my fridge/freezer (Job Ref: C1135924) and was given a date of 20/08/09.
He didn’t turn up and nobody contacted me. When I called repaircare I was given the excuse of a problem with the booking on the computer.
I was given another appointment date of 01/09/09. The repair man turned up. He stayed about 5 minutes undid 3 screws and removed a panel, looked at the inside and said that it needed a new PCB. He didn’t test anything at all. He said that he’d order the part and that someone would phone in a couple of days to let me know when it would be installed. By the end of the week nobody had called me so I called Repaircare to be told that the part was no longer available (FOR A FRIDGE FREEZER THAT WAS LESS THAT 5 YEARS OLD ???) and that they weren’t going to do the repair. I was also told that my refund of the original payment less £40 would be done in 7 – 10 days (strange that they can take the payment instantly but it takes them up to two weeks to refund it).
Late on Saturday night I ordered a part from Currys Partmaster (So much for Repaircare’s claim that the part was no longer available).
The part arrived promptly this morning (Tuesday). I popped the front panel off the fridge and repaced the PCB myself in 2 minutes and the fridge is working perfectly now.
It would appear that Repaircare are not interested in doing repairs when replacement parts are involved and that they are quite happy to make as much money as possible by eaning interest on refunds that they hold on to as long as they can.
DON’T JUST TAKE MY WORD FOR IT
For more comments check :-
http://www.fscked.co.uk/index.php/2009/07/is-repaircare-a-scam/comment-page-1/#comment-7079
and
http://www.whitegoodshelp.co.uk/wordpress/repaircare/comment-page-1/#comment-6938