Bracknell Forest Homes and Northgate Public Services have joined forces in a five year partnership to help transform the housing management and repairs services Bracknell Forest Homes provides to put the needs of tenants first in Bracknell Forest.
In contracts worth over £600,000, Bracknell Forest Homes and Northgate Public Services, which together employ about 340 people locally, will work together as part of Bracknell Forest Homes’ £61 million package of improvements to homes and the housing service taking place in Bracknell up to 2012.
Over five and a half thousand tenants in Bracknell Forest are set to benefit from the new arrangement designed to provide significant service improvements for tenants, and also major efficiency gains through innovation and enhanced working conditions for employees.
The main improvements will be for rents, property and estate management providing tenants with up-to-date and relevant information. The project to design and implement the new system will start in April 2009 with developments coming in the next 18 months.
By the end of 2012 all homes are intended to meet the Bracknell Forest Standard of repair, exceeding the Government’s basic Decent Homes programme, to provide communities with high-quality housing.
In tough economic times the public private partnership will deliver substantial improvement to tenants through:
• providing personalised service for tenants through improved information so that tenants are provided with the right information and services at the right time;
• a major overhaul in managing repairs and contractors to ensure that tenants get an efficient and effective repairs service;
• raising employee morale by introducing best practice working conditions which reduce travel, promote safety and reduce the carbon footprint;
• reaching tenants who are traditionally ‘hard to reach’ with face-to-face doorstep delivery, including the introduction of palm tops for many of the staff;
• helping identify tenancy or estates issues and dealing effectively with them.
Caroline Titley, Chief Executive at Bracknell Forest Homes, said: “This partnership helps us deliver part of our promise to our tenants to radically improve services and will mean we have the foundations for excellent and effective services. We are confident that this new system will help deliver the services our customers want and support employees in their jobs. Northgate’s commitment to placing the citizen at the heart of social housing, combined with its technical expertise and a track record second to none, make it the ideal partner for us. Now more than ever it is important for us to be innovative to find improvements throughout our service for the benefit of our tenants and for our employees.”
Bracknell Forest Homes is the landlord which owns and manages 5,600 homes in Bracknell Forest since the housing transfer took place on 11 February 2008. It was set up specifically to run housing in Bracknell Forest. The Council’s existing housing, repairs and maintenance and sheltered scheme staff were transferred to Bracknell Forest Homes. As part of the transfer Bracknell Forest Homes is delivering a £61 million major improvement programme.
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